Personal Lines & Health & Life Customer Service Representative

Job #: 159883

Title: Personal Lines & Health & Life Customer Service Representative

Location: Rocky Mount, VA

Salary Range: $40,000 per year

Position: INSURANCE CLERK

Description:

AmeriStaff is seeking a Personal Lines & Health & Life Customer Service Representative to join a well-established, community-focused insurance agency with a strong reputation in Southwest Virginia. Will play a key role in meeting the overall insurance needs of clients across both Personal Lines and Life & Health products.

Benefits of the Personal Lines & Health & Life Customer Service Representative:

In-office position

Monday through Friday

8:30 am - 5:00 pm

$40,000 a year.

Responsibilities of the Personal Lines & Health & Life Customer Service Representative:

Provide professional, responsive service to an assigned book of personal lines accounts

Manage policy renewals, including binding coverage, reviewing policies for accuracy, invoicing, preparing proposals, and delivering policies

Respond promptly to client service requests, including resolving complex coverage and underwriting issues

Effectively manage multiple tasks and deadlines simultaneously

Service Life & Health policies, including beneficiary changes, billing inquiries, and policy updates

Support and process individual medical insurance applications

Provide service assistance for senior products (e.g., Medicare Advantage, Medicare Supplements, Part D plans) and supplemental products (dental, vision, ancillary coverages)

Support clients during Open Enrollment and Annual Enrollment Periods, managing high-volume service requests, plan changes, and eligibility questions

Provide general coverage education within licensing and compliance guidelines

Coordinate with insurance carriers and vendors to help resolve service and claims-related issues

Work independently to manage day-to-day responsibilities with minimal supervision

Balance workload across multiple lines of business, including seasonal fluctuations

Assist management with special projects and other duties as assigned

Requirements:

Requirements of the Personal Lines & Health & Life Customer Service Representative:

High School Diploma required; four-year degree preferred

2-3 years of experience in Personal Lines and Life & Health insurance

Active Property & Casualty and Life & Health licenses required

Experience with Medicare, senior products, and individual health insurance

Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer skills

Salesforce experience preferred, but not required

Strong organizational skills, attention to detail, and ability to manage competing priorities

Professional work ethic and strong customer service orientation

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Job Type: Permanent

Post Date: 04/20/2026