Personal Lines Customer Service Representative

Job #: 159884

Title: Personal Lines Customer Service Representative

Location: Rocky Mount, VA

Salary Range: $40,000 per year

Position: INSURANCE CLERK

Description:

AmeriStaff is seeking a Personal Lines Customer Service Representative to join a well-established, community-focused insurance agency with a strong reputation in Southwest Virginia. Responsible for servicing and supporting personal lines insurance accounts while maintaining strong client relationships and helping retain and grow the agency's personal lines book of business.

Benefit of a Personal Lines Customer Service Representative:

In-office position

Monday through Friday, 8:30 a.m. - 5:00 p.m.

$40,000 per year

Responsibilities of a Personal Lines Customer Service Representative:

Provide professional, responsive service to an assigned book of personal lines accounts

Manage renewals for all personal lines accounts, including binding coverage, reviewing policies for accuracy, preparing agency bill invoices, creating renewal proposals, and coordinating policy delivery

Respond promptly and effectively to customer service requests, including resolving complex coverage and underwriting issues

Handle service activities such as endorsements and policy changes in accordance with company and carrier guidelines

Follow department policies and procedures, prioritizing work according to established standards

Effectively manage multiple tasks and competing deadlines in a fast-paced environment

Work independently in the performance of daily responsibilities

Maintain and enhance insurance knowledge through continuing education, professional publications, and industry involvement

Assist management with special projects and other duties as assigned

Identify and obtain information from outside sources when needed to support client service

Requirements:

Requirements of a Personal Lines Customer Service Representative:

High School Diploma required; four-year degree preferred

Previous customer service experience required (2-3 years handling personal lines insurance accounts preferred)

Active Property & Casualty insurance license required

Professional insurance designations (ACSR, AAI, CIC) preferred but not required

Strong interpersonal skills with a friendly, customer-focused approach

Proficient in Microsoft Office (Word, Excel, Outlook) and general computer skills

Salesforce experience preferred, but not required

Strong organizational skills, attention to detail, and professional work ethic

Job Type: Permanent

Post Date: 04/22/2026