Customer Service Representative (Insurance)

Brightway Insurance is hiring a Full Time Client Concierge in Palm Coast FL As a Client Concierge you will be the first point of contact for our clients providing exceptional service and support This role is a great entry point into the insurance industry with a clear pathway to grow into a Sales Producer position for individuals interested in advancing their career in sales Key Responsibilities Greet and assist clients in person via phone email and live chat addressing inquiries and providing information on insurance products and servicesAssist clients with policy changes renewals and claims ensuring timely and accurate processingCollaborate with the sales team to identify client needs and recommend appropriate insurance solutionsMaintain organized client records process paperwork and manage scheduling to support agency operationsFollow up with clients to ensure satisfaction and encourage policy renewals and referralsGain exposure to sales processes and client relationship development to support future growth into a Sales Producer role Qualifications High school diploma or equivalent; college degree preferredPrevious experience in customer service insurance or administrative roles is advantageousStrong communication organizational and multitasking abilities; proficiency in Microsoft Office Suite and CRM softwarePossession of a 4 40 Customer Representative license is preferred or willingness to obtain oneInterest in developing a career in sales and growing within the agencyFounded in 2003 Brightway Insurance is one of the fastest growing independent insurance franchise agency networks in the US with agencies in 45 states and more than 17 billion in annual premium via aggressive organic growth and its acquisition of GlobalGreen Insurance network in 2025 If youre an ambitious and driven individual eager to grow within the insurance industry Brightway Insurance offers a clear path forward Start your career as a Client Concierge and build toward a future as a Sales Producerapply today