Personal Lines Insurance Advisor

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown Canada has an exciting opportunity available for a Group Personal Lines Sales & Service Broker to support our Markham team!

HOW YOU WILL CONTRIBUTE:

• Manage phone queue metrics with your team to ensure optimal availability for members.

• Manage pipeline and quote metrics using CRM software.

• New business leads to be contacted within service level standards.

• Follow-up phone calls on warm web leads.

• Provide exceptional customer experience on the phone and through email.

• Prepare quotes for new business using ARS, Applied Rating Services, or company portals.

• Provide insurance consultation by recommending appropriate insurance coverage.

• Keeping current on carrier underwriting, marketplace trends and continuous education.

• Handle renewals and inquiries with an insurance solution mindset.

LICENSE AND CERTIFICATIONS:

• RIBO or OTL license mandatory

SKILLS AND EXPERIENCE TO BE SUCCESSFUL:

• Post-Secondary Education

• Experience with TAM or EPIC is an asset.

• Prior customer experience training an asset.

• Over 1-year personal lines experience in sales or service.

• Strong organizational and time management skills

• Ability to multitask using digital procedures and technology.

• Proficient in Microsoft Office - Outlook, Word, and Excel.

• Advanced written and verbal skills to help manage high customer expectations and to resolve conflicts.

• Ability to identify challenges and overcome them through problem solving and using a teammate approach.

• Take on new opportunities and tough challenges with a sense of urgency, high energy & enthusiasm.

The Power to Be Yourself

We are an Equal Opportunity Employer. Brown & Brown is committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".