Underwriting Supervisor

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Orchid is seeking an Underwriting Supervisor to join our growing team in Tampa or Vero Beach, FL!

The Underwriting Supervisor is proficient in all aspects of underwriting, including new and renewal business, and integrates inspection findings to support sound risk decisions. They have the authority to approve, modify, or reject risks based on carrier guidelines and assist with risk assessments during high workloads or complex cases. This role provides guidance on complex cases, ensures consistency in underwriting practices, and contributes to team performance evaluation. The supervisor develops training materials, supports special projects, and process improvement initiatives, and acts as a bridge between teammates and management. They assist the Underwriting Manager by monitoring workloads and aligning risk assessments with business objectives.

How You Will Contribute

• Coordinate with the Underwriting Manager to develop strategies to meet new business production, retention, and underwriting profitability goals.
• Assist in developing and maintaining Orchid Underwriting service standards and best practices.
• Ensure underwriting activities adhere to carrier guidelines and Orchid Underwriting best practices.
• Help to lead an Underwriting team in all aspects of service, quality, and production.
• Collaborate with IT to manage User Acceptance Testing (UAT), ensuring the underwriting team validates business functionalities and system improvements to meet operational needs and enhance business performance.
• Set and measure specific production and quality goals for new business underwriting, renewal underwriting, and inspection underwriting.
• Provides phone/chat coverage support as deemed necessary to meet client service levels, while monitoring and managing service level standards, call volume, and overall performance to ensure service level goals.
• Effectively coordinate with other areas within Orchid such as the Senior Leadership, Product, and Sales/Marking teams to support achieving Orchid's business objectives.
• Help identify and implement improved processes and drive efficiency to reduce expenses.
• Gather, maintain, and share current market knowledge to assist Orchid in developing effective product and pricing strategies.
• Support teammates through guidance, mentorship, training, and development in their endeavors to meet their professional goals.
• Foster a collaborative and supportive team environment, encouraging professional growth and development.
• Other duties may be assigned.

Skills & Experience to Be Successful

• High School diploma or equivalent required.
• 5 plus years of experience in personal lines underwriting or a related field.
• Proficient in all aspects of underwriting, including new business, renewals, and the integration of inspection findings to inform risk decisions.
• Possess or acquire and maintain a FL 1-20 insurance license or the equivalent as required by FL state. Non-resident Florida teammates possess or acquire and maintain the non-Florida resident state equivalent Excess & Surplus Lines license.
• Actively maintain required licenses and participate in continuing education. Provide insights and feedback to management on underwriting trends, challenges, and opportunities for improvement.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent attention to detail and organizational skills.
• Effective verbal and written communication skills.
• Strong customer service orientation.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".