Remarketing Operations Specialist

Remarketing Operations Specialist

Carrollton, TX (on-site)

We are seeking a detail-oriented and process-driven professional to join our team as a Remarketing Operations Specialist . This role is vital in supporting auction readiness by ensuring vehicle images meet quality standards and accurately represent the vehicles condition. The ideal candidate will have a solid understanding of internal processes and play a key role in evaluating vehicles through image-based inspections. This position is ideal for someone with a sharp eye for detail, a proactive mindset, and experience in vehicle operations or a related field.

• Review and audit daily assigned vehicle lists using CSA Today images.
• Evaluate vehicle exteriors and assign condition grades based on image evidence.
• Inspect vehicle images vs standards to ensure presence of keys, ensure vehicle is clear of any items, verification of odometer reading and other standards as necessary.
• Follow standardized image grading and documentation procedures.
• Identify and flag inconsistencies or missing image components for follow-up.
• Collaborate with internal teams to resolve discrepancies.
• Provide feedback to support process improvement initiatives.
• Meet daily and weekly productivity and quality goals as outlined.
• Collaborate with IAA Branches, District Directors, and Regional VPs to ensure consistency and effectiveness in remarketing procedures.
• Track, measure, and report weekly on Key Performance Indicators (KPIs) to evaluate program performance.
• Work with senior leadership to improve operations, set benchmarks, and drive company-wide efficiency.
• Oversee vehicle inventory to maximize profitability, ensure timely resale, and track availability.
• Manage remarketing vendors and ensure maximum return on investment (ROI).
• Undertake additional projects as assigned

• Associates degree preferred.
• 3+ years progressive work experience in evaluating vehicle conditions.
• 3+ years in various roles from originations through collections.
• Recommended 3+ years of experience administratively reporting findings or results to leaders.
• 5+ years combined experience using software platforms such as CSA Today, Unitas, Excel or other like platforms.
• Solid, broad understanding of all aspects of vehicle remarketing.
• Strong knowledge of technology systems and vendors used in lending workflow applications, decision engine, credit bureau vendors, scorecard models, loan management systems, and pricing models.
• Experience in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
• Positive attitude and ability to communicate effectively with all levels of the organization including administrative, sales, management, the leadership team and ownership.
• Demonstrated ability to take on increasing responsibility in current role.
• Ability to prioritize, multi-task and manage time productively.
• Effective planning and organizational skills, along with the ability to interpret and analyze data.
• Expert skills in decision-making and problem-solving to be solutions oriented.
• Ability to be a self-starter who can readily adapt to a fast-paced, complex environment and meet tight deadlines.
• Knowledge of auction operations to include experience with remarketing programs.
• Must be proficient in Microsoft Office Suite.

Our Benefits Include*

• A comprehensive new hire training program designed to help set you up for success
• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
• Professional Development and Mentor Programs plus Ongoing Training Resources
• Multiple coverage levels for Medical, Dental, & Vision
• Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more
• Traditional 401(k) and Roth 401(k) with Company match
• Options for Flexible Spending Accounts and Health Savings Accounts
• Basic and AD&D Life Insurance
• Optional pet insurance
• Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
• Paid Time Off (Accrue 12 days per calendar year plus 1 additional day for each year of service after the first year of employment)
• Performance-based career advancement

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

Our Commitment to Diversity, Inclusion & Belonging

Diversity at the Community Choice Financial Family of Brands is one of the driving forces behind our Companys success and we are committed to hiring, developing, and retaining talent of various backgrounds who demonstrate our shared values. We have worked to create a welcoming and inclusive environment where Team Members can collaborate freely to help spark innovation, drive creativity, advance their skillset, and move their career forward. Our commitment to diversity isnt just about the work we accomplish; its about fostering a sense of belonging where talented Team Members can bring their whole selves to work to help maximize their full potential.

Our Workplace Awards and Recognition

We are honored to be recognized as a Military Friendly Employer for 2021, 2022, and 2023, a Best Company to Work for by InHerSight, and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2022 and 2023.

About Us

Community Choice Financial Family of Brands ("CCF") is a leading retailer of financial services to unbanked and underbanked consumers. CFF is the parent company to eleven brands including TitleMax, TitleBucks, InstaLoan Check Into Cash, Cash 1, Check Smart, Easy Money, Rapid Cash, and Speedy Cash. With more than 1,700 retail storefronts and several online products available in 20+ states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.

*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com or @titlemax.biz. In-store positions are in-person only, remote options not available.

The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all background are encouraged to apply. CCFI Companies, LLC is an equal opportunity employer.