Senior Director of Product Operations

Job Overview

We are looking for a strategic, execution-focused Senior Director of Product Operations excited to build products that customers love and drive business impact. Reporting to the Chief Product Officer, you will lead across product, engineering, and operations teams to work more effectively, scale successfully, and maximize the impact of product investments across our portfolio. Your keys to success are living a customer-first, data-driven mindset with the ability to influence at all organization levels, maintain a big picture view, and get things done.

What you'll do

• Enterprise Planning : Lead portfolio-wide planning and rhythm-of-business activities, to ensure alignment with business objectives while streamlining operations and enhancing organizational agility.
• Executive Influence & Communication : Collaborate directly with the executive leadership team, clearly communicating complex operational insights through storytelling with data to inform critical business decisions and align on strategic priorities.
• Cross-Functional Leadership : Provide strategic oversight and lead cross-departmental initiatives involving Sales, Customer Experience, Marketing, and other key functions, ensuring alignment and collaborative execution of high-impact projects.
• Operational Innovation : Continuously improve and optimize enterprise-wide product development processes, lifecycle management, and operational frameworks to foster agile, outcome-driven product management.
• Complex Problem Solving : Tackle complex, ambiguous challenges across multiple departments and geographical regions, leveraging deep analytical skills to identify root causes and deliver sustainable solutions.
• Talent & Organizational Development : Build, mentor, and empower a high-performing team that will evangelize our product operating model and empower product team members to execute more effectively, including use of fit for purpose AI tooling

What wer'e looking for

• Typically, 10+ years of successful experience in product operations, product management, strategy consulting, operational excellence, or related fields, including demonstrable experience executing at scale.
• Proven experience managing complex cross-functional operations, influencing senior stakeholders, and driving strategic alignment within rapidly growing, dynamic organizations.
• Strong understanding of contemporary product management principles, including deep familiarity with agile, customer-focused methodologies as advocated by Silicon Valley Product Group.
• Demonstrable skills in leveraging AI to enhance productivity, product operational processes, and decision-making processes.
• Exceptional analytical capabilities to synthesize complex datasets into clear, actionable narratives influencing executive-level decisions.
• Demonstrated capacity for driving significant organizational change, promoting innovation, and influencing operational efficiency and effectiveness enterprise wide.

What we'd love to see

• Advanced degree (Master's/MBA) strongly preferred, with relevant certifications in product management, leadership, or operational excellence considered advantageous.
• Experience and demonstrated interest in fintech, payments, financial services, or related B2B industries strongly preferred.

About AvidXchange

AvidXchange is a leading provider of accounts payable (AP) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, theyll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything . We are Connected as People , Growth Minded , and Customer Obsessed . Thesethree mindsets represent our culture who weare, who weve always been, and they guide usto improve every day.Since our founding in 2000 in Charlotte, NC, weve created a company of over 1,600 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified as a Great Place to Work . The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years that AvidXchange is a Great Place to Work.

Who you are:

• A go-getter with an entrepreneurial mindset that means you are not afraid of taking risks, winning big or facing the unknown.
• Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
• Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.

What youll get:

AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company we are building an experience. We remain committed to a culture where you can fully be 'you connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories youll tell for years, youve come to the right place.

AvidXers enjoy:

• 18 days PTO*
• 11 Holidays (8 company recognized & 3 floating holidays)
• 16 hours per year of paid Volunteer Time Off (VTO)
• Competitive Healthcare
  • High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
  • 100% AvidXchange paid Dental Base Plan Coverage
  • 100% AvidXchange paid Life Insurance
  • 100% AvidXchange paid Long-Term Disability
  • 100% AvidXchange paid Short-Term Disability
  • Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
  • Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
• 401k Match up to 4%
• Parental Leave: 8 weeks 100% paid by AvidXchange**
• Discounts on Pet, Home, and Auto insurance
• BrightDime Financial Wellness Tool, offered free to teammates
• WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
• Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
• Onsite gym fitness center, yoga studio, and basketball court
• Tuition Reimbursement up to the federal maximum of $5,250***
• Hybrid Workplace Flexibility
• Free parking

*Fully granted from beginning of year, pro-rated if hired mid-year

**Must be full-time for at least 3 months

***Must be full-time for at least one year

Equal Employment Opportunity

AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.