Customer Service Rep Jobs in Montana

Job Title: Social Insurance Specialist Job in GREAT FALLS, MT Company: Federal Government Jobs Location: Great Falls, MT Description: Job Description (Please follow all instructions carefully) Job Title: Social Insurance Specialist Agency: Social Security Administration Job Announcement Number: ICTAP-324156-070-10 Salary Range: 38,790.00 - 50,431.00 USD /year Series & Grade: GS-0962-07 Promotion Potential: 08 Open Period: Thursday, February 25, 2010 to Monday, March 01, 2010 Position Information: Full Time ICTAP eligibles only Duty Locations: 1 vacancy - Great Falls, MT Who May Be Considered: United States CitizensJob Summary:Millions of Americans depend on the Social Security Administration (SSA) for their well-being. Social Security programs offer protection against the risk of reduced income due to retirement, disability or death, and assist aged, blind, and disabled people in financial need. SSA offers challenging careers and professional advancement. Make a difference in people’s lives and your own. Join our dynamic team and work for an Agency ranked in the top 10 Best Places to Work in the Federal Government!APPLICATIONS WILL ONLY BE ACCEPTED FROM those eligible for the Interagency Career Transition Assistance Program (ICTAP) in the Great Falls, MT 1 vacancy commuting area only. Veterans who are preference eligibles or who have been separated from the armed forces under honorable conditions after 3 years or more of continuous active service may apply. This includes veterans who were separated a few days before the full 3 -year period.Key Requirements: Proof of CTAP/ICTAP or VEOA eligibility required. Must pass a meet and deal panel interview. All qualification requirements must be met by the closing date. Selective Service registration required for male applicants unless exempt. Major Duties: Contact Representatives interview beneficiaries and the general public to determine the nature of their problem; explain technical information, gather facts and resolve problems relating to Social Security programs. Qualifications: Time in Grade Requirements (must be met by the closing date of the announcement: GS-7: Requires 52 weeks of specialized experience equivalent to the GS-6 level. WHAT IS SPECIALIZED EXPERIENCE? For GS-7: Experience independently performing all or most of the following tasks: Interpreting complex laws, regulations and written guidelines (e.g., Federal, State or County laws); Communicating orally, with a large volume of people from different socioeconomic backgrounds in order to resolve problems and provide advice/guidance about program policies, benefits, etc.; Performing administrative and clerical processes using a computer to reconcile discrepancies; and Writing correspondence in response to complex inquiries for technical information and preparing a variety of other types of written work products. Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience. For GS-7:  Successful completion of at least one academic year of graduate education in a field that is directly related to the position. Examples of a field directly related: a major in Family Studies, Social Work or Public Administration. One year of full-time graduate education is considered to be the number of credit hours that the school you attended has determined to represent one year of study. If this information cannot be obtained from your school, we will consider 18 semester/27 quarter hours to be equal to one year of full-time study. You must provide a copy of your college transcripts or a list of college courses with your application if you wish to qualify based on education. NOTE:  Education completed in a foreign institution must be certified as equivalent to coursework completed at a U.S. college or university. COMBINING EDUCATION AND EXPERIENCE Experience and education as described above may be combined to meet the minimum qualification requirements. Experience and education should be computed as percentages of the overall requirements and must equal to 100 percent when combined. SELECTIVE PLACEMENT FACTOR: MEET AND DEAL PANEL INTERVIEW - Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the Meet and Deal panel interview, you will not qualify for the job.How You Will Be Evaluated: EVALUATION CRITERIA:The following Knowledge, Skills, and Abilities are necessary to perform the duties of the position: 1. Ability to communicate orally with individuals from various socio-economic backgrounds and intellectual levels in order to explain and provide information on Social Security Administration laws, rules, regulations and procedures and to obtain information from claimants/third parties. 2. Ability to interpret and apply laws, regulations, and operating procedures in order to determine eligibility for Social Security Administration program entitlements and continuing eligibility and to provide information to claimants and to make appropriate referrals. 3. Ability to process work in a computer environment in order to meet customer needs. 4. Ability to use reasoning to analyze issues in order to make decisions and resolve problems. 5. Ability to organize, prioritize and process a large volume of work within established deadlines. Your resume and supporting documentation will be compared to your responses to the occupational questionnaire. The questionnaire is designed to capture the desired knowledge, skills, and abilities for this position. The evaluation you receive is based on your responses to the questionnaire and is a measure of the degree to which your background matches the knowledge, skills, and abilities required of this position.  If you are eligible for veterans' preference, you will be given preference based on the documentation you submit.  Please see the Required Documents section for details. Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation. When answering the questionnaire, remember that your experience and education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task. If your application does not support your responses to the questionnaire, or if you are not able to provide verifying documentation on request, it may affect your evaluation or result in your name being removed from further consideration. Benefits:Social Security offers a comprehensive benefits program that you can customize for your individual medical and financial needs. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help you balance life with Social Security to life outside of work. Please review the Social Security Administration Careers site www.ssa.gov/careers for additional information about the many benefits of a career with Social Security.Other Information: The Vacancy Identification Number is SP324156. The fax number is Register to View .   Feed all documents into your fax machine top first so that they are received right-side up.   THE FAX MUST BE RECEIVED BY MIDNIGHT EASTERN TIME ON Monday, March 01, 2010.  How To Apply: Appl