Customer Service Rep Jobs in Alaska

Job Title: Appeals Insurance Specialist Company: ACS, A Xerox Company Location: Anchorage, AK Description: Appeals Insurance SpecialistVisit the ACS webpage | Click here to see Profile Appeals Insurance Specialist Description Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. SCHEDULE: Core business hours are Monday through Friday from 8:00 AM to 5:00 PM.   MAJOR POSITION RESPONSIBILITIES:   Provides administrative support to the appeals claim processing function. May perform one or more of the following: Processes basic/moderately complex claims for all physician, facility and specialty claims in accordance with company policies and procedures in a timely manner that meets or exceeds productivity and quality goals. Researches provider appeals and the associated unpaid and denied claims to determine course of action. Researches customer information in response to difficult inquiries including, but not limited to, authorizations, payments, denials, coordination of benefits, and eligibility. Comply with HIPAA legislation and company policy. All other duties as assigned.     REQUIRED (minimum):   Requires a high school diploma or its equivalent and/or vocational training. Experience in building/maintaining customer relationships Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.   Normally receives little instruction on daily work, general instructions on newly introduced assignments. Experience (usually 4-5 years) in claims processing and direct customer service. Ability to maintain production levels and quality goals. Extensive customer service and/or team experience. Advanced knowledge of health care products under both fully insured and self-funded arrangements, medical terminology, diagnosis and procedure coding, and coordination of benefits. Ability to establish and maintain effective working relationships. Excellent organizational, interpersonal, and communication skills. Strong analytical and problem solving skills.   PERFERRED: Detailed understanding of Medicaid policies and procedures at both Federal and state levels Demonstrated proficiency in adapting/tailoring best practices/processes to business needs. ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling Register to View .

Job Title: Insurance Specialist Job Company: ACS Location: Anchorage, AK Description: Insurance Specialist Job Affiliated Computer Services, Inc. (ACS) is expertise in action. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.SCHEDULE:Core business hours are Monday through Friday from 8:00 AM to 5:00 PM.MAJOR POSITION RESPONSIBILITIES:Provides administrative support to the claim processing function. May perform one or more of the following:* Processes basic/moderately complex claims for all physician, facility and specialty claims in accordance with company policies and procedures in a timely manner that meets or exceeds productivity and quality goals.* Researches unpaid and denied claims to determine course of action.* Researches customer information in response to difficult inquiries including, but not limited to, authorizations, payments, denials, coordination of benefits, and eligibility.* Comply with HIPAA legislation and company policy.* All other duties as assigned.REQUIRED (minimum):* Requires a high school diploma or its equivalent and/or vocational training.* Experience in building/maintaining customer relationships* Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.* Normally receives little instruction on daily work, general instructions on newly introduced assignments.* Experience in claims processing and direct customer service, 4-5 years experience preferred.* Ability to maintain production levels and quality goals.* Extensive customer service and/or team experience. Advanced knowledge of health care products under both fully insured and self-funded arrangements, medical terminology, diagnosis and procedure coding, and coordination of benefits.* Ability to establish and maintain effective working relationships.* Excellent organizational, interpersonal, and communication skills.* Strong analytical and problem solving skills.PERFERRED:* Detailed understanding of Medicaid policies and procedures at both Federal and state levelsDemonstrated proficiency in adapting/tailoring best practices/processes to business needs.ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling Register to View or by sending an e-mail to Register to View -inc.com.

Job Title: Insurance Specialist Company: ACS, A Xerox Company Location: Anchorage, AK Description: Insurance SpecialistVisit the ACS webpage | Click here to see Profile Insurance Specialist Description Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive. SCHEDULE: Core business hours are Monday through Friday from 8:00 AM to 5:00 PM.   MAJOR POSITION RESPONSIBILITIES:   Provides administrative support to the claim processing function. May perform one or more of the following: Processes basic/moderately complex claims for all physician, facility and specialty claims in accordance with company policies and procedures in a timely manner that meets or exceeds productivity and quality goals. Researches unpaid and denied claims to determine course of action. Researches customer information in response to difficult inquiries including, but not limited to, authorizations, payments, denials, coordination of benefits, and eligibility. Comply with HIPAA legislation and company policy. All other duties as assigned.   REQUIRED (minimum):   Requires a high school diploma or its equivalent and/or vocational training. Experience in building/maintaining customer relationships Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.   Normally receives little instruction on daily work, general instructions on newly introduced assignments. Experience in claims processing and direct customer service, 4-5 years experience preferred. Ability to maintain production levels and quality goals. Extensive customer service and/or team experience. Advanced knowledge of health care products under both fully insured and self-funded arrangements, medical terminology, diagnosis and procedure coding, and coordination of benefits. Ability to establish and maintain effective working relationships. Excellent organizational, interpersonal, and communication skills. Strong analytical and problem solving skills.   PERFERRED: Detailed understanding of Medicaid policies and procedures at both Federal and state levels Demonstrated proficiency in adapting/tailoring best practices/processes to business needs. ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling Register to View .