Customer Service Rep Jobs

RUHL & RUHL INSURANCE
POSITION DESCRIPTION

COMMERCIAL PRODUCTION ASSISTANT
BASIC FUNCTION
Assists Commercial Property/Casualty Producers in their endeavors to write new business and service existing clients in meeting insurance needs.

ORGANIZATIONAL RELATIONSHIPS
Immediate Supervisor
• Office Manager
Direct Reports - work flows only
• Team Assistant

EDUCATION, EXPERIENCE AND TRAINING
1. High school diploma or equivalent
2. Commercial Insurance Agent's License

SPECIFIC DUTIES AND RESPONSIBILITIES

1. Services clients by responding to telephone calls, faxes, and letters.
2. Provides information to producers as requested.
3. Answers telephone calls from insured's requesting changes or information.
4. Processes renewals, changes or proposals on existing and new accounts.
5. Analyzes and prepares for delivery, processed policies, endorsements and audits.
6. Addresses billing of changes, renewals, audits and other services.
7. Markets prospective accounts, enters prospects into the computer system and submits applications, follows up on quotes and prepares presentations.
8. Reviews accounts and prospects with producer.
9. Answers requests from insurance companies.
10. Amends accounting entries to agree with insurance company reports.
11. When providing back-up, takes loss notices from insured's and prepares reports.

1. Good communication skills such as reading, writing and oral skills.
2. Math and basic computation skills.
3. Physical activities include, but are not limited to: talking, listening, reaching, fingering, grasping, walking, and sitting.

1. Proper maintenance of confidential information.
2. Ability to communicate effectively to internal and external customers.
3. Ability to perform duties in a highly interruptive environment under the pressure of numerous deadlines.
4. Ability to perform successfully in a team environment.

1. This position is subject to inside environmental conditions, protection from weather conditions, but not necessarily from temperature changes.
2. This position is not substantially exposed to adverse environmental conditions.

Sales/policy writer of home and autos, also servicing accounts. Permanent position, current employees have been with the company for several years. Great Benefits include: Paid Holiday, Paid Vacation, and Health Benefits.

In this entry-level position you will be trained as a licensed financial professional in our Customer Value Center. Becoming a Retention Representative can be a springboard to a successful career with Prudential Financial, a world leader in financial services.

You will be helping to retain Prudential customers who call to cancel their insurance policies. Your job begins with a ten-week paid training program. During training you will learn to understand what your customers' needs and concerns are so that you can either re-educate them about the benefits of their current policies, or tell them about other options Prudential has to meet their changing needs. You will be trained on sales techniques, insurance products, and the systems you will use.

To be qualified for this position you will need:
*Excellent verbal and written skills with the ability to persuade and sell.

*The ability to quickly engage customers in discussion.

*Exceptional active listening skills and the ability to ask appropriate questions to determine customers' needs and preferences.


We also prefer, but do not require, that you have:


*Previous direct telephone sales experience or customer service experience in telemarketing, commission sales, or collection.

*Knowledge of life insurance products.

*A college degree.

*NASD registration for series 6 & 63 (Variable) and Minnesota Life and Variable license (but must be acquired as soon as possible and no later than 6 months from hire.) Note: Prudential will cover fees for employees who do not have these qualifications at time of hire.


Your benefits will include:


*A starting salary commensurate with your sales experience.

*Outstanding advancement potential and ongoing educational opportunities.

*A comprehensive health care plan.

*Tuition assistance.

*The opportunity to participate in company-sponsored retirement savings plans.

*Ample paid time off - vacation, holidays and personal days totaling 15 paid days off in the first year, then 21 paid days off after the first completed year of employment.

*Retention Representatives work a daily eight-hour shift, Monday through Friday, or may be able to work a compressed week schedule during operating hours of 7 a.m. to 7 p.m. (For example, four 10-hour workdays Monday through Thursday.)



Prudential Financial companies serve individual and institutional customers worldwide and include The Prudential Insurance Company of America, one of the largest life insurance companies in the United States. These companies offer a variety of products and services, including life insurance, mutual funds, annuities, pension and retirement-related services and administration, asset management, banking and trust services, real estate brokerage franchises, relocation services and, through a joint venture, retail securities brokerage services. For more information, visit www.prudential.com.


The Prudential Insurance Company of America and its affiliates, Newark, New Jersey are Equal Opportunity/Affirmative Action Employers and are committed to diversity in our workforce.


Any applicant selected for this position will be required to submit to an extensive background screening and a credit check. Failure to comply will eliminate an applicant from consideration for this position. Any negative information obtained as a result of the background screening may result in the disqualification of the applicant from this and any other position in Prudential, including their current position if they are an internal applicant.


Prudential is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. Regardless of past practice, all resumes submitted by search firms to any employee at Prudential via-email, the Internet or directly to hiring managers at Prudential in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential, and no fee will be paid in the event the candidate is hired by Prudential as a result of the referral or through other means. Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. For this reason, Prudential has established and regularly maintains a preferred vendor list. Please note that even preferred vendors need to have a written search agreement signed by the Director, Recruiting Programs, Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.

Job ID: 8608

Location: Olathe, KS

Relocation Provided: None

Education Required: High School Diploma

Experience Required: 1 - 3 Years

Position Description:
At Farmers, our vision of providing world-class personal insurance and financial solutions is a reality through the on-going dedication and commitment of our employees. Our desire to excel is reflected in our tireless efforts to evaluate and incorporate new technologies and services. We have the following opportunities available:

Customer Service Associates

Customer Service Associates will be trained to handle our customers' first report of claims. Qualifications include a high school diploma or GED and a commitment to outstanding customer service. In addition, you must be able to type 35 wpm and have practical PC workplace experience. Problem solving and excellent verbal and written communication skills are essential. Our preferred candidates must be willing to work flexible schedules including days, evenings, weekends and holidays. EXTRA INCENTIVE PAY FOR BILINGUAL CANDIDATES.

Starting Salary is $27,500.

Farmers offers an outstanding benefits package including: 100% company funded profit sharing plans, 100% company funded pension plan, tuition assistance (including 100% of books), medical, dental and vision insurance.

For consideration, please forward your resume to Farmers Insurance Exchange, Attention: Human Resources, 17150 W. 118th Terrace, Olathe, KS 66061. You can fax your resume to Register to View or email your resume to Register to View

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Insurance/Banking and Financial Services - State Farm Agency is seeking a Sales and Customer Service Representative. Career opportunity for an upbeat, self-motivated individual in a well established agency. Salary, Bonuses, Medical, Dental, and Retirement Benefits. Licenses and second language preferred but not required.

As a Customer Service Representative, you will perform a full range of customer service activities such as obtaining information from policy holder callers, responding to inquiries or problems and explaining processing procedures.  
 

• Provide exceptional customer service by responding to all inbound customer calls and written correspondences.
• Build rapport with each customer.  Actively listen to customers requests and inquires.
• Retain policyholders who inquire about canceling through open listening, negotiation and policy review.
• Proactively identify and communicate policy transactions and impact to customer billing. 
• Evaluate and make decisions regarding exceptions to payment plan and fees. 
• Make alternate payment arrangements.
• Manage and utilize time effectives to ensure department meets requires service levels for improved customer satisfaction results.