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Customer Service Manager Resumes in Massachusetts

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1.
E Sullivan
Location: Easthampton, MA 01027
... effectively managing multiple tasks. Self-motivated, adaptable team player who can both lead and work on cross-functional teams. Strong work ethic, communication and interpersonal skills. PROFESSIONAL EXPERIENCEMassMu tual Financial Group Springfield, MassachusettsCom pliance Consultant 2008 - PresentSupport key initiatives/proj ects that strengthen and maintain compliance with applicable federal/state rules and regulations.Prov ide compliance support for the Company's Market Timing oversight program, including ensuring adequate monitoring and providing guidance to impacted business units.Provide compliance support for investment advisory activities, includin ...

97 hits
2.
D Ware
Location: Millbury, MA 01527
... seAnd highly effective communication skills. Additional competencies:•Pr oficient in documenting and maintaining electronic files•Excellent communication and customer service skills, flexible, professional, responsible and a team player.•Enjoy using negotiation, arbitration and mediation skills on all types of property and casualty, workers compensation and litigated claims.•Speciali zes in Personal Injury Protection claims. Takes pride in reviewing and understanding medical reports and records.Experien ce HighlightsHealth & L ife Insurance•Compar e Medicare Health Beneficiaries’ plans with plans offered in their area to save them money and/or enhance their plans•Proficient i ...

95 hits
3.
D Swan
Location: Worcester , MA 01602
... Experience 2005-PresentOneB eacon Insurance Company – Milford / Canton, MA Claims Unit Supervisor – Responsible for overseeing a multi-line unit which directly assists SIU with managing the files for State Compliance while assisting with the SIU Investigation. Unit of 5 Adjusters which handle APD, PIP and ABI claims. Quality Control Claims Supervisor –Managed a unit of 7 Claims Specialists. Responsible for overseeing qualitative claim file audits to evaluate compliance with guidelines outlined in the companies Operating Principles Manual. Responsible for ensuring that the department is in compliance with regulatory procedures, such as CAR standards and AIB reporting. Worked with t ...

93 hits
4.
A Prochilo
Location: Amesbury, MA 01913
... PL procedures Underwriting Experience Ability to perform queries on multiple databases Extremely productive in a high volume, high stress, environmentOutst anding training, leadership, and communication skillsLicensed by the State of Massachusetts EECPROFESSIONAL EXPERIENCELittle Butterflies Childcare, Amesbury , MA CurrentOwner/Dir ectorResponsible for designing & i mplementing a preschool program used in the facilityEvaluate children’s performance & p rovide program suitable for each child’s abilityProvide daily care for children ages infant and aboveOperat ...

91 hits
5.
M Amstutz
Location: Eastham, MA 02642
... l Insurance experience. Offering strong technical/analyt ical skills to create proactive solutions, establish goals and meet deadlines. Compelling track record in developing specific metrics, re-engineering and streamlining perimeters for ongoing multiple projects. Unquenchable enthusiasm for professional excellence and bottom-line results. Passionate self-starter and leader who focuses on total employee development, flexible, creative with superior client relation skills. Proven expert at designing and implementing training and operations programs. Creative Management · Risk Management · Multi-Project Management · Budgeting Administrative Streamlining · Market Analysis, Penetrati ...

89 hits
6.
L Lavoie
Location: Westport, MA 02790
... rgetic with attention to detail. Experience: 2000-Present Outdoor Connection, Fairhaven, MA Owner Handled all aspects of daily business operations Sales, Advertising & Marketing of business Accounts Payable, Accounts Receivable Purchasing & Financial Reports Stocking & Inventory Display designs & Management Maintain Website & Wrote a Garden Column in Local Newspaper Quick Books System The Feitelberg Company, Fall River, MA Marketing Representative-C ommercial Lines Marketing New Business Accounts for 12 producers Trained New Producers on procedures and manuals Monitored & handled quotes for client effective dates Attended Producer M ...

87 hits
7.
G Littlehales
Location: Wilbraham, MA 01095
... icant additional sales, accounting, finance, operational, and management experience. Demonstrated ability to persuade and influence others, producing timely results individually and as part of a team. Highly detail-oriented, with thorough follow-up skills. Able to balance numerous priorities and deadlines, while striving to exceed customer expectations at all times. Proficient in conceptualizing themes, copywriting, researching market data, budgeting, developing procedures and providing training to others. Strong PC skills and MS Office capabilities. PRIMARY PROFESSIONAL EXPERIENCE (INSURANCE INDUSTRY) Technical insurance and reinsurance contract expert in various positions, including mana ...

85 hits
8.
K Carvalho
Location: Ludlow, MA 01056
... documentation and time service parameters. Interpreting and administering contracts for midsized to national policyholders Facilitating return-to-work efforts and/or establishing action plans for future claim management Effectively manage 75 to 100 cases Utilizing specialty resources including clinical, vocational and/or rehabilitative staff to achieve optimal outcomes for claims direction Interacting with external customers including, but not limited to claimants, attorneys, clients and physicians to gather information and make decision on LTD claims Settle claims as appropriate Thorough knowledge of insurance coverage, contracts, & claims handlingEvaluate claims for potential fraudPla ...

83 hits
9.
E Reyna
Location: Lynn, MA 01905
... of Qualifications Eight Years' experience as an Insurance Representative for small business, responsible for processing up to 50 policies/claims a day. Exceptional customer service skills, always making customer satisfaction top priority, excellent communicator, fast learner and skilled problem solver and able to think on my feet . Multi-lingual: English, Spanish and some Portuguese. Key Skills Suggested and sold insurance policies to customers based on their operators driving history (SDIP), prior insurance payments history, and vehicle information. Increased profits by inquiring into customers' non auto-related policies, such as home owners policies or business policies. Guaranteed un ...

81 hits
10.
L Pimentel
Location: Fairhaven, MA 02719
... d other departments including Home Office National, State Product, claims and marketing areas. Recognized for leadership qualities, strong communication skills and establishing a good rapport amongst peers and external partners. Proven team player able work independently, focused on quality and striving for excellence.PROFE SSIONAL EXPERIENCETRAVEL ERS INSURANCE, Fall River, MA Technical Specialist (2006-2008)Acted as a project manager to provide investigative and operational assessments in the areas of products, business strategy and workflow processes, quality assurance, productivity, state/product analysis, compliance and customer service improvementsActe d as the Field Office ...

79 hits
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