Customer Service Manager Jobs

Share our pride. Join our mission.

As a Fortune 200 financial services company with more than $113.5 billion in owned and managed assets, USAA is on a mission — to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its long-standing success to its most valuable resource, our 22,000 employees. They are the heart and soul of our member-service culture.

USAA is currently seeking a talented Insurance Counselor for our August training classes in our San Antonio, TX location.

As a Insurance Counselor for USAA, you will provide policy service to members for existing auto and property policies requiring licenses. You will contribute to property and casualty business goals through cross selling and relationship-building initiatives.

Qualified candidates need to possess:

• High school diploma or equivalent plus 2 years of relevant customer service experience and/or completion of 60 college credit hours and/or successful completion of a military enlistment contract or minimum service obligation or 1 year of relevant customer service experience plus completion of 30 college credit hours.
• Current general recording agent's license or ability to obtain license within 3 attempts (licensing training provided).
• Strong communication, critical thinking and organizational skills.
• Computer literacy and Windows proficiency.
• Demonstrated ability to multi-task and successfully manage detail-oriented work.
• Availability to work any 4 days/(38 hours) within these days/hours: Monday-Friday from 7:30am-6:00pm and Saturday 8:00am-4:30 pm.
• Ability to attend up to 8 weeks of paid structured classroom training. Training hours will vary between 8:00am - 4:30pm Monday - Friday, with a licensing test during the 2nd week on either Friday or Saturday.

• 2 years of customer contact experience in a relationship building environment.
• Call center experience.
• Experience cross selling or up-selling products.

Qualified applicants must successfully complete a pre-employment background and drug screen.

USAA is an Equal Opportunity Employer.

If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id Register to View -508

Prudential Financial, Inc. is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services. For more information, please visit www.prudential.com.

This is a new position within Private Office Support. The Private Office Support group, developed in 2008, is responsible for supporting the needs of private office agents - both those agents looking to move into a private office, as well as those agents currently located in a private office.

This position is responsible for:

-Customer Support - Develops tools and methodology to analyze agent needs and issues and identify the appropriate business solutions in partnership with the Agent and the appropriate business group.

-Project and Relationship Management - Supports the development of department strategy and execution. Requires the ability to establish strong partnerships with Product Manufacturers, Agency Distribution business groups (including Professional Development, HR, Marketing, Operations and Controls and Communications), Agents and Field Management.

This position will report to a new position being created to lead the overall Private Office Support function.

PROJECT AND RELATIONSHIP MANAGEMENT:

-Supports the development of department strategy and execution.

-Manages the planning, direction and execution of private office agent specific projects including ongoing development and maintenance of Private Office project plan.

-Develops and coordinates all activities related to business initiatives and highlights risks and opportunities.

-Provides clear, concise and timely communication of project deliverables and issues to Stakeholders and ensures completion of project deliverables within the prescribed timeframe.

-Establishes strong partnerships with Agency Distribution business units as well as product partners in order to address private office agent issues as they arise.

-Resolves a wide range of complex Field Programs and Recognition related issues.

The incumbent must use rules, procedures and sound judgment to arrive at solutions to appeals/exceptions/complaints/errors/inquiries.

-Duties and tasks reflect substantial variety and complexity.

Service Support:

-Conducts phone and face to face interviews to identify private office agent issues and develop appropriate solutions in partnership with business and product partners.

-Participates as Private Office Support representative on agent and field management committees to support the needs of private office agents.

Communications:

-Develop newsletter and other communications on a timely basis for Producer Weekly, Management Weekly, Private Office webpage, Field Programs & Recognition web page.

-Develop private office agent specific communications to be sent on a regular basis.

The Prudential Insurance Company of America and its affiliates, Newark, New Jersey are Equal Opportunity/Affirmative Action Employers and are committed to diversity in our workforce.

Any applicant selected for this position will be required to submit to an extensive background screening and a credit check. Failure to comply will eliminate an applicant from consideration for this position. Any negative information obtained as a result of the background screening may result in the disqualification of the applicant from this and any other position in Prudential, including their current position if they are an internal applicant.

Prudential is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. Regardless of past practice, all resumes submitted by search firms to any employee at Prudential via-email, the Internet or directly to hiring managers at Prudential in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential, and no fee will be paid in the event the candidate is hired by Prudential as a result of the referral or through other means. Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. For this reason, Prudential has established and regularly maintains a preferred vendor list. Please note that even preferred vendors need to have a written search agreement signed by the Director, Recruiting Programs, Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.

Share our pride. Join our mission.

As a Fortune 200 financial services company with more than $113.5 billion in owned and managed assets, USAA is on a mission — to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its long-standing success to its most valuable resource, our 22,000 employees. They are the heart and soul of our member-service culture.

Recently Ranked #1 by Business Week in Customer Service, we are recognized for the superior service we provide to our members, and the exemplary work environment we provide for our employees. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other.

We are currently seeking a talented Auto Physical Damage Appraiser for our Arlington, Virginia territory.

As an Auto Physical Damage Appraiser for USAA, you will serve as a field customer contact representative for USAA. You will provide claims service and technical expertise regarding physical damage losses. You will appraise, evaluate, negotiate and equitably settle first and third party total or repairable losses in accordance with terms and conditions of corporate guidelines, policy contracts, and existing insurance laws and regulations.

*Position will be working out of your home and located in the Arlington, Virginia area.*

Minimum Requirements:

• High school diploma or equivalent.
• 2+ years of relevant physical damage appraisal experience or 12 months as an Associate Appraiser.
• Working knowledge of estimating and total loss evaluation systems.
• Current knowledge of auto repair process.
• Computer literacy in a Windows operating environment.
• Acquisition and maintenance of applicable appraisal/adjuster's license.
• Ability to meet all USAA safety driving requirements.
• Driving record will be verified through MVR.
• Ability to regularly lift 30 lbs.

• Good communication skills, and be highly self motivated.
• I-Car Platinum/ASE Certification.
• Background in mechanical/body repair.
• Background with CCC Pathways estimating system and total loss experience.

Relocation assistance is not available for this position.

Qualified applicants must successfully complete a pre-employment background and drug screen.

USAA is an Equal Opportunity Employer.

If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id Register to View -438

Since 1912, we at Liberty Mutual have committed ourselves to providing broad, useful and competitively-priced insurance products and services to meet our customer’s ever-changing needs. As of December 31, 2007, Liberty Mutual Group had $94.7 billion in consolidated assets, $82.3 billion in consolidated liabilities and $25.9 billion in annual consolidated revenue. Liberty Mutual ranks 94th on the Fortune 500 list of largest U.S. corporations based on 2007 revenue, and is the sixth-largest property and casualty insurer in the U.S. based on 2006 direct written premium. Liberty Mutual Group today employs over 41,000 people in more than 900 offices throughout the world.

• Directly oversees Call Center Team Managers.  Indirectly oversees front-line supervisors, representatives and support staff. 
• Maintains responsibility for the direction and development of staff including training, work reviews, salary budget, and performance and workload management.   
• Assists in the development of policies, procedures, and practices related to the call center operations.
• Develops and implements methods and procedures to meet and exceed productivity, efficiency, financial and quality goals for assigned call center location.  Analyzes operational practices to ensure support of targeted objectives.
• Manages operation to meet service levels, availability levels, hiring, training and development, and performance management of staff.  Manages effective utilization of staff. 

This position is located in our Phoenix Customer Response Center.

• A Bachelor's degree in a business related field or equivalent training is required, Master's degree preferred.
• Minimum of 8 years of insurance work experience, to include a minimum of 5 years of supervisory experience.
• Must have strong knowledge of a variety of Personal Lines insurance products, plans, and programs, including extensive customer contact.
• Demonstrated written and oral communication skills and interpersonal skills are essential. Multi-state property and casualty licensing may be required.

Share our pride. Join our mission.

As a Fortune 200 financial services company with more than $113.5 billion in owned and managed assets, USAA is on a mission — to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its long-standing success to its most valuable resource, our 22,000 employees. They are the heart and soul of our member-service culture.

Recently Ranked #1 by Business Week in Customer Service, we are recognized for the superior service we provide to our members, and the exemplary work environment we provide for our employees. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other.

USAA is currently seeking a talented Member Relationship Specialist III for our for our Norfolk, VA location.

As a Member Relationship Specialist III for USAA, you will provide policy service to members for existing auto and property policies requiring licensure. You will contribute to property and casualty business goals through cross selling and relationship building initiatives.

Qualified candidates need to possess:

• High school diploma or equivalent plus 2 years of customer contact and/or sales experience and/or 60 college credit hours and/or successful completion of military services and/or 1 year of customer contact experience plus 30 college credit hours.
• Ability to acquire and maintain applicable licenses (license training provided).
• Ability to attend up to 9 weeks of paid training and work 8:00 a.m. to 4:30 p.m. Monday -Friday for the first 4 months of employment.
• After training, must have availability to work within the hours of operation, 7:00 a.m. to 6:00 p.m., Monday - Friday and 8:00 a.m. to 4:30 p.m. on Saturday.

• College degree.
• 1 year of financial services experience.
• 1 year of call center experience.

USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.

Relocation assistance is not available for this position.

Qualified applicants must successfully complete a pre-employment background and drug screen.

USAA is an Equal Opportunity Employer.

If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id Register to View -968

Prudential Financial, Inc. is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services. For more information, please visit www.prudential.com.


This is a Client Consultant position within Client Services. The Client Consultant will be responsible for handling daily inquiries and questions for defined contribution and defined benefit (TRS) clients in Retirement Services. He/She will serve as an intermediary between the client and the various functional areas of Retirement Services to ensure the client's needs are met in a manner consistent with our objectives, administrative documents and applicable laws. In addition to working very closely with Relationship Managers on a daily basis, other examples include working with the marketing department and to develop a participant communication strategy or working with the Education and Enrollment team to conduct individual or group meetings with plan participants. The Client Consultant will be responsible for describing defined contribution and defined benefit products and services to clients and also managing the implementation of these product/service changes that impact the client. He/She may also be expected to manage Financial Advisor/Agent relationships while coordinating client specific projects. The Client Consultant will be expected to meet with clients periodically and develop expertise on the plan documents and various administrative documents that define the client relationship.

College Degree in Business or Communications preferred. Equivalent work experience required.

Recent college graduates with leadership skills and a track record of success will be considered.

High level of customer facing/ customer service work experience required (preferably within the financial services, banking, insurance industries). Other industry experience also considered.

Strong customer service skills are essential. Solid experience in the defined contribution business and a working knowledge of the defined benefit segment is preferred.

Strong written and verbal skills are essential.

Proficiency as a user of integrated computer systems is required; experience with account processing, such as those for financial institutions, retirement plans, or insurance companies is preferred.

Knowledge of Microsoft Office and Excel software is a plus.

Qualified candidates must demonstrate strong project management skills.



NASD Series 6 and 63 registrations must be obtained within 120 days of employment in this position. State Insurance license(s) are also required.



Additional Qualifications:

*Positive attitude

*Flexible

*Team player

*Ability to handle multiple tasks

*Ability to work independently

*Excellent interpersonal skills

*Strong organizational skills

*Creative problem solving ability

Travel may be required.



The Prudential Insurance Company of America and its affiliates, Newark, New Jersey are Equal Opportunity/Affirmative Action Employers and are committed to diversity in our workforce.



Any applicant selected for this position will be required to submit to an extensive background screening and a credit check. Failure to comply will eliminate an applicant from consideration for this position. Any negative information obtained as a result of the background screening may result in the disqualification of the applicant from this and any other position in Prudential, including their current position if they are an internal applicant.



Prudential is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. Regardless of past practice, all resumes submitted by search firms to any employee at Prudential via-email, the Internet or directly to hiring managers at Prudential in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential, and no fee will be paid in the event the candidate is hired by Prudential as a result of the referral or through other means. Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. For this reason, Prudential has established and regularly maintains a preferred vendor list. Please note that even preferred vendors need to have a written search agreement signed by the Director, Recruiting Programs, Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.

To Apply for this position, please CLICK HERE

Prudential Financial, Inc. is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services. For more information, please visit www.prudential.com.


This position is responsible for leading a group of 40- 60 associates through 3-5 direct reports who are responsible for the ongoing servicing of our clients'retirement plans. Responsibilities are for overall day to day service operations of 3 - 5 service teams. This person is accountable for deliverables as it relates to maintaining service measures, financial budget numbers, client satisfaction scores, and employee satisfaction goals for these teams, as well as the rest of the Plan Sponsor Services.

A qualified candidate will have strong, proven leadership skills with a solid defined contribution plan and financial services background. The incumbent will autonomously translate broad strategies into clear projects and initiatives within the organization. This individual will provide direct leadership, management and development oversight to a team of Client Consultants.

A Bachelors Degree is strongly preferred. Masters degree is a plus.


No less than seven years of experience with defined contribution plan administration and financial services is required.

No less than five years of management experience with qualifications to manage managers is required. Strong leadership skills are essential. Demonstrated skills in the development of associates and managers, and the ability to establish clear direction and objectives for a team are important.


Exceptional client, presentation, analytical,project management and communication skills are important.


NASD Series 6 and 63 registrations must be obtained within 120 days of employment in this position. State Insurance Licensing is also required.


Additional qualifications:

-Positive attitude

-Ability to think strategically and view business challenges from a overall Prudential Retirement perspective

-Flexible

-Ability to partner

-Ability to work autonomously and handle multiple priorities


Travel may be required.


This position will be based in Scranton.


Prudential is an Equal Opportunity/Affirmative Action Employer and is committed to diversity in its workforce.

The Prudential Insurance Company of America and its affiliates, Newark, New Jersey are Equal Opportunity/Affirmative Action Employers and are committed to diversity in our workforce.



Prudential is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. Regardless of past practice, all resumes submitted by search firms to any employee at Prudential via-email, the Internet or directly to hiring managers at Prudential in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential, and no fee will be paid in the event the candidate is hired by Prudential as a result of the referral or through other means. Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. For this reason, Prudential has established and regularly maintains a preferred vendor list. Please note that even preferred vendors need to have a written search agreement signed by the Director, Recruiting Programs, Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.

To Apply for this position, please CLICK HERE