Customer Service Manager Jobs

Job Title: Sr. Client Services Specialist Company: Prudential Financial Location: Chicago, IL Description: Prudential Financial, Inc. is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services. For more information, please visit www.prudential.com. Provide support to Regional Account Managers in managing relationships with new and existing mid size accounts.  Resolve issues and problems; provide daily support on billing, document review/explanation, claims, and evidence of insurability and enrollment processes.  Supports Institutional accounts that vary in complexity from less complex to highly complex in nature.  Coordinates marketing; sales and support services.  Has a good understanding of assigned clients' requirements and support efforts of Regional Account Manager to develop programs, which will meet their requirements.  Possesses excellent communication skills and solid knowledge of Prudential products and services.Demonstrated success in servicing medium/large accounts in the group insurance and/or managed care industry. The ideal candidate has relevant work experience with a record of accomplishment that included a strong client retention and ability to develop and grow relationships with clients, as well as external brokers/consultants. * Excellent verbal and written communication skills * High level of competency with PC software, i.e. EXCEL, WORD, POWER POINT, etc. * Ability to multi-task and prioritize appropriately * Able to work in a fast-paced and challenging environment * Superior customer service skills * Self-starter, independent, motivated, detail oriented and flexible. * Proven ability to achieve results. * Flexibility with regard to schedule and willingness to travel if necessary * College degree or equivalent work experience preferredOn September 30, 2009, Prudential will upgrade the technology we use to receive job applications. Any job applications, resumes, and/or cover letters that are submitted to Prudential prior to September 30th, will not be converted to the new system. If you apply now and are still under consideration for the job opportunity, you will be asked to spend a few minutes reapplying in the new system. After October 1st, we invite you to take a moment to create a profile and request future Job Posting Notifications in the new system. Activating the Job Posting Notifications tool will allow you to be notified confidentially via an email, of any positions that match your specified career preferences. Going forward, you can check the status of your application by logging in at any time. Thank you.The Prudential Insurance Company of America and its affiliates, Newark, New Jersey are Equal Opportunity/Affirmative Action Employers and are committed to diversity in our workforce. Prudential is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. Regardless of past practice, all resumes submitted by search firms to any employee at Prudential via-email, the Internet or directly to hiring managers at Prudential in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential, and no fee will be paid in the event the candidate is hired by Prudential as a result of the referral or through other means. Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. For this reason, Prudential has established and regularly maintains a preferred vendor list. Please note that even preferred vendors need to have a written search agreement signed by the Director, Recruiting Programs, Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.

Job Title: Sr. Client Svcs Spec Company: Prudential Location: Atlanta, GA Description: Provide support to Regional Account Managers in managing relationships with new and existing mid size accounts.  Resolve issues and problems; provide daily support on billing, document review/explanation, claims, and evidence of insurability and enrollment processes.  Supports Institutional accounts that vary in complexity from less complex to highly complex in nature.  Coordinates marketing; sales and support services.  Has a good understanding of assigned clients' requirements and support efforts of Regional Account Manager to develop programs, which will meet their requirements.  Possesses excellent communication skills and solid knowledge of Prudential products and services.Demonstrated success in servicing medium/large accounts in the group insurance and/or managed care industry. The ideal candidate has relevant work experience with a record of accomplishment that included a strong client retention and ability to develop and grow relationships with clients, as well as external brokers/consultants.· Excellent verbal and written communication skills· High level of competency with PC software, i.e. EXCEL, WORD, POWER POINT, etc.· Ability to multi-task and prioritize appropriately· Able to work in a fast-paced and challenging environment· Superior customer service skills· Self-starter, independent, motivated, detail oriented and flexible.· Proven ability to achieve results.· Flexibility with regard to schedule and willingness to travel if necessary· College degree or equivalent work experience preferred  *  Important notice: Any applicant selected for this position will be required to submit to an extensive background screening and a credit check. Failure to comply will eliminate an applicant from consideration for this position. Any negative information obtained as a result of the background screening may result in the disqualification of the applicant from this and any other position in Prudential, including their current position if they are an internal applicant.

Job Title: Sr. Client Services Specialist Company: Prudential Financial Location: Atlanta, GA Description: Prudential Financial, Inc. is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services. For more information, please visit www.prudential.com. Provide support to Regional Account Managers in managing relationships with new and existing mid size accounts.  Resolve issues and problems; provide daily support on billing, document review/explanation, claims, and evidence of insurability and enrollment processes.  Supports Institutional accounts that vary in complexity from less complex to highly complex in nature.  Coordinates marketing; sales and support services.  Has a good understanding of assigned clients' requirements and support efforts of Regional Account Manager to develop programs, which will meet their requirements.  Possesses excellent communication skills and solid knowledge of Prudential products and services.Demonstrated success in servicing medium/large accounts in the group insurance and/or managed care industry. The ideal candidate has relevant work experience with a record of accomplishment that included a strong client retention and ability to develop and grow relationships with clients, as well as external brokers/consultants. * Excellent verbal and written communication skills * High level of competency with PC software, i.e. EXCEL, WORD, POWER POINT, etc. * Ability to multi-task and prioritize appropriately * Able to work in a fast-paced and challenging environment * Superior customer service skills * Self-starter, independent, motivated, detail oriented and flexible. * Proven ability to achieve results. * Flexibility with regard to schedule and willingness to travel if necessary * College degree or equivalent work experience preferredOn September 30, 2009, Prudential will upgrade the technology we use to receive job applications. Any job applications, resumes, and/or cover letters that are submitted to Prudential prior to September 30th, will not be converted to the new system. If you apply now and are still under consideration for the job opportunity, you will be asked to spend a few minutes reapplying in the new system. After October 1st, we invite you to take a moment to create a profile and request future Job Posting Notifications in the new system. Activating the Job Posting Notifications tool will allow you to be notified confidentially via an email, of any positions that match your specified career preferences. Going forward, you can check the status of your application by logging in at any time. Thank you.The Prudential Insurance Company of America and its affiliates, Newark, New Jersey are Equal Opportunity/Affirmative Action Employers and are committed to diversity in our workforce. Prudential is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. Regardless of past practice, all resumes submitted by search firms to any employee at Prudential via-email, the Internet or directly to hiring managers at Prudential in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential, and no fee will be paid in the event the candidate is hired by Prudential as a result of the referral or through other means. Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. For this reason, Prudential has established and regularly maintains a preferred vendor list. Please note that even preferred vendors need to have a written search agreement signed by the Director, Recruiting Programs, Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.

Job Title: Client Solutions Relationship Manager, Futures Company: Prudential Financial Location: New York, NY Description: Prudential Financial, Inc. is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services. For more information, please visit www.prudential.com. The Client Solutions Relationship Manager for Prudential Bache is responsible for the following:For top tier Futures clients: Building strong client alliances through proactive dialogue to manage delivery and implementation of customized data solutions. Work closely with Front Office Sales Team and Client Services to provide clients with all relevant product offerings.Create and deliver (as a team) presentation pitch books and marketing one-pagers for client distribution.Present and deliver  Electronic Trading and Clearing solutions to clients including position management, clearing solutions, automated allocations, customized reporting and  monitoring tools .For new and existing clients,  work closely with Sales team during pitch process as topic expert to present  Electronic Trading and Clearing solutions to clients including position management, clearing solutions, automated allocations, customized reporting and  monitoring tools.  Coordinate all bespoke aspects of client integration and onboarding; work with product management and technology to ensure clients requests are prioritized and form part of our strategic development.The successful candidate must have the following:Experience specializing in building relationships with existing clients to foster growth and increase revenue streams by matching client goals with suitable product offerings in the Global Futures and options arena. Extensive experience pitching new products and services to hedge funds, money managers, CTA's, institutional funds, etc.  Comprehensive skill set including client flow evaluation, Futures Clearing, FX, and Prime Broker servicing.  Experienced in project management with internal resources prioritizing projects through coordination with business partners.On September 30, 2009, Prudential will upgrade the technology we use to receive job applications. Any job applications, resumes, and/or cover letters that are submitted to Prudential prior to September 30th, will not be converted to the new system. If you apply now and are still under consideration for the job opportunity, you will be asked to spend a few minutes reapplying in the new system. After October 1st, we invite you to take a moment to create a profile and request future Job Posting Notifications in the new system. Activating the Job Posting Notifications tool will allow you to be notified confidentially via an email, of any positions that match your specified career preferences. Going forward, you can check the status of your application by logging in at any time. Thank you. The Prudential Insurance Company of America and its affiliates, Newark, New Jersey are Equal Opportunity/Affirmative Action Employers and are committed to diversity in our workforce. Prudential is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. Regardless of past practice, all resumes submitted by search firms to any employee at Prudential via-email, the Internet or directly to hiring managers at Prudential in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential, and no fee will be paid in the event the candidate is hired by Prudential as a result of the referral or through other means. Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. For this reason, Prudential has established and regularly maintains a preferred vendor list. Please note that even preferred vendors need to have a written search agreement signed by the Director, Recruiting Programs, Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.

Job Title: Sr. Client Svcs Spec Company: Prudential Location: Chicago, IL Description: Provide support to Regional Account Managers in managing relationships with new and existing mid size accounts.  Resolve issues and problems; provide daily support on billing, document review/explanation, claims, and evidence of insurability and enrollment processes.  Supports Institutional accounts that vary in complexity from less complex to highly complex in nature.  Coordinates marketing; sales and support services.  Has a good understanding of assigned clients' requirements and support efforts of Regional Account Manager to develop programs, which will meet their requirements.  Possesses excellent communication skills and solid knowledge of Prudential products and services..Demonstrated success in servicing medium/large accounts in the group insurance and/or managed care industry. The ideal candidate has relevant work experience with a record of accomplishment that included a strong client retention and ability to develop and grow relationships with clients, as well as external brokers/consultants.· Excellent verbal and written communication skills· High level of competency with PC software, i.e. EXCEL, WORD, POWER POINT, etc.· Ability to multi-task and prioritize appropriately· Able to work in a fast-paced and challenging environment· Superior customer service skills· Self-starter, independent, motivated, detail oriented and flexible.· Proven ability to achieve results.· Flexibility with regard to schedule and willingness to travel if necessary· College degree or equivalent work experience preferred *  Important notice: Any applicant selected for this position will be required to submit to an extensive background screening and a credit check. Failure to comply will eliminate an applicant from consideration for this position. Any negative information obtained as a result of the background screening may result in the disqualification of the applicant from this and any other position in Prudential, including their current position if they are an internal applicant..

Job Title: Assoc Mgr, Customer Service Company: Prudential Financial Location: Scottsdale, AZ Description: Prudential Financial, Inc. is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services. For more information, please visit www.prudential.com. Responsible for the daily operational performance of a customer service team within Prudential's Group Insurance Disability call center. Organizes the workflow of associates to provide the most effective and efficient service in accordance with established policies and procedures. Provides guidance and counsel to associates. Ensures good customer relations. Recognizes, recommends and implements operational improvements. Ensures adherence to day-to-day application of organizational policies and procedures. Has full supervisory responsibility including hiring, performance management, coaching and development. Typically supervises staff of 20 employees.2-5 years call center experienceSupervisory experience in an STD or LTD operations or call center is strongly preferredAbility to effectively communicate goals and objectives to associatesExperience tracking and reporting operational metricsMust be able to effectively coordinate workflowMust be able to effectively provide feedbackStrong organizational skillsProject management skillsMust demonstrate the ability to handle escalated calls and complex customer inquiriesOn September 30, 2009, Prudential will upgrade the technology we use to receive job applications. Any job applications, resumes, and/or cover letters that are submitted to Prudential prior to September 30th, will not be converted to the new system. If you apply now and are still under consideration for the job opportunity, you will be asked to spend a few minutes reapplying in the new system. After October 1st, we invite you to take a moment to create a profile and request future Job Posting Notifications in the new system. Activating the Job Posting Notifications tool will allow you to be notified confidentially via an email, of any positions that match your specified career preferences. Going forward, you can check the status of your application by logging in at any time. Thank you. The Prudential Insurance Company of America and its affiliates, Newark, New Jersey are Equal Opportunity/Affirmative Action Employers and are committed to diversity in our workforce. Prudential is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. Regardless of past practice, all resumes submitted by search firms to any employee at Prudential via-email, the Internet or directly to hiring managers at Prudential in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential, and no fee will be paid in the event the candidate is hired by Prudential as a result of the referral or through other means. Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. For this reason, Prudential has established and regularly maintains a preferred vendor list. Please note that even preferred vendors need to have a written search agreement signed by the Director, Recruiting Programs, Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.

Job Title: Manager, Customer Service Company: Prudential Financial Location: Scottsdale, AZ Description: Prudential Financial, Inc. is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services. For more information, please visit www.prudential.com. Plans, organizes and manages an operation which provides one or more customer service functions for investors, policyholders, field and/or home office staff, or may manage an operation responsible for all customer service functions for a region, distribution channel or product. Develops and monitors the application of operating systems including policies and procedures, operating structure, and information flow, in accordance with consumer laws, including Ensures the volume of work produced meets product/service standards and exceeds quality standards. Develops and implements complaints resolution procedure and ensures complaints are handled effectively, (policy disclosure, replacement, agent compensation and claim handling). Controls expenses, develops production goals, monitors production and prepares progress reports for upper management. Typically supervises 75 employees. Approves personnel activities which may include hiring, training/development, evaluation, managing pay, and corrective counseling/termination proceedings. May manage first line supervisors. Typically requires five to seven years experience, including one to three years in management. According to product line, may be required to obtain license.Typically requires five to seven years experience, including one to three years' in management. According to product line, may be required to obtain license. Qualified candidates will have excellent written and verbal communication skills, organizational/time management skills; flexibility to handle multiple tasks and changing priorities. Experience managing an FML or STD claims operation or call center, including front line supevisors, is preferred.On September 30, 2009, Prudential will upgrade the technology we use to receive job applications. Any job applications, resumes, and/or cover letters that are submitted to Prudential prior to September 30th, will not be converted to the new system. If you apply now and are still under consideration for the job opportunity, you will be asked to spend a few minutes reapplying in the new system. After October 1st, we invite you to take a moment to create a profile and request future Job Posting Notifications in the new system. Activating the Job Posting Notifications tool will allow you to be notified confidentially via an email, of any positions that match your specified career preferences. Going forward, you can check the status of your application by logging in at any time. Thank you. The Prudential Insurance Company of America and its affiliates, Newark, New Jersey are Equal Opportunity/Affirmative Action Employers and are committed to diversity in our workforce. Prudential is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. Regardless of past practice, all resumes submitted by search firms to any employee at Prudential via-email, the Internet or directly to hiring managers at Prudential in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential, and no fee will be paid in the event the candidate is hired by Prudential as a result of the referral or through other means. Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. For this reason, Prudential has established and regularly maintains a preferred vendor list. Please note that even preferred vendors need to have a written search agreement signed by the Director, Recruiting Programs, Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.

Job Title: Director, Customer Service Company: Prudential Location: Dresher, PA Description: Director, Customer Service, Record Keeping Services We are looking for an experienced manager of people with excellent collaboration, communication, negotiation and partnership skills. This position will direct a team of professionals in leading Group Insurance's Recordkeeping Services Division (RKS).This position will work closely with Operations, Account Management, Sales, Brokers and Clients to ensure that customers who purchase Recordkeeping Services receive a world class service experience that sets Prudential apart from it's competitors.The Director, Customer Service, Recordkeeping Services position will be responsible for managing the following areas: National Account Unit Participant Services Unit Billing/Eligibility Unit The National Account Unit provides administration and account support to all new and in-force cases. Services provided by the National Team include: Relationship management, Issue resolution for National Clients, Eligibility file processing and monitoring, Enrollment processing including web enrollment support, Customized billing execution, Dedicated Case Installation resource.The Participant Services unit team provides customers with services in the following areas:Beneficiary Administration - Including the validation and updating of all paper submissions, the entry of scannable beneficiary forms and the ongoing support of our on-line beneficiary system.Claim Facilitation - Including the coordination of required data; follow up for missing data elements, entry into the Life Claims system, and ongoing collaboration with the Group Life Claim Division.The Billing and Eligibility Unit provides customers with services in the following areas: Administration of Standard Portability enrollments/billing, policy maintenance, reconciliation of premium and suspense for non-national cases, Port/Term mailing administration, EFT processing, resolving all calls referred from the contact center.This position is responsible for direct and indirect reports totaling approximately 40 associates.The Director, Customer Service, position requires a solid understanding of the key drivers of Group Insurance operations. In addition, the successful candidate for this position typically has an excellent understanding of the group insurance business and superior understanding of industry product offerings and services.The successful candidate should have a proven track record that reflects outstanding leadership skills and the ability to motivate, coach and successfully develop associates, while at the same time, improving and streamlining our processes. Prospective candidates should be willing to travel (approximately 25%) and will play a leadership role in internal partnership meetings and ongoing in client relationships.A Bachelor's degree or higher in business or a related field is preferred. Excellent consulting, collaboration, negotiation, influence and customer service skills are required. Prospective candidates should also possess strong organizational, analytical, problem solving and project management skills.A demonstrated knowledge of auditing, compliance, quality and claims processing would also be helpful. The qualified candidate should have a high energy level and expect a fast-paced and challenging work environment.QualificationsInsurance industry or related field experience (3 years+)Proven results orientation and ability to meet deadlinesProven track record in Process ManagementStrong Budget and Process Measurement/Metrics skillsExcellent relationship building skills both internally and externallyStrong ability to motivate othersExcellent organizational and analytical skillsStrong project management skillsAbility to travel periodically This position is located in our Dresher, PA office.