Claims Representative Jobs in Connecticut

Job Title: Senior Administrative Assistant - Claims Auto & Liability Company: Hartford Financial Services Location: Hartford, CT Description: WHY JOIN THE HARTFORD?The Hartford Financial Services Group, Inc. (NYSE: HIG) is one of the oldest and largest investment and insurance companies in the United States. Founded in 1810, the company is a leading provider of automobile and homeowners products, business insurance, investment products, life insurance, and group employee benefits. Recognized for the diversity of its product portfolio and distribution networks, The Hartford serves customers through independent agents and brokers, financial institutions, affinity groups and via the Internet. Approximately 11,000 independent agencies and more than 100,000 registered broker/dealers sell the companys products.The company has approximately 30,000 employees in the U.S. and serves customers worldwide. The Property Casualty (PC) Operations include business insurance, specialty commercial and personal lines. The Hartford Stag logo is a trusted symbol of dependability.Naturally, you have big ideas for your career and that means you will need plenty of room - to grow, to explore your potential and to realize your goals. At the Hartford, you will find a challenging, fast-paced environment where your creativity, drive and commitment will propel you to the top of your career.WHAT ARE THE RESPONSIBILITIES OF THE POSITION?We are currently seeking a Senior Administrative Assistant to support the executive team of the Claims Auto Liability unit. The right candidate will be expected to be a self-starter and have the ability to complete projects in a timely fashion with little supervision and direction. The incumbent must have the organizational understanding and communication skills to work effectively with all areas and levels of The Hartford.Produce ad hoc reports using strong PowerPoint and Excel skills.Prepare andimprove communication materials ranging from employee town halls to executive presentations. Strong data analytics and project management skills (outline project needs, work with various groups to acquire necessary data, provide analysis and recommendations).Effectively manage calendaring and travel arrangements.Will use appropriate prioritization and decision-making skills to resolve potential schedule conflicts.Will support multiple staff as needed, e.g., AL VP, AL AVPs, AL Manager, etc.Good communication skills and ability to form networks of relationships spanning multiple business units across a large and dispersed corporation.Effectively manage information security, data privacy and confidentiality with the utmost judgment and tact, recognizing any time constraints and political implications.Assisting in preparation for meetings.Using excellent telephone etiquette; evaluating and screening incoming telephone calls; providing availability and authorized information to callers; taking and relaying messages accurately.WHAT IS THE COMPENSATION OPPORTUNITY?At the Hartford, our compensation philosophy is simple: we pay competitive base salaries and reward performance. Additional cash bonuses may be available based on your performance. We also have:Generous Paid Time OffPaid HolidaysPaid Training On-siteVacation buy and sell option401K Program with matching company contributionCash Balance Retirement plan - 100% employer paid! Vested after 3 years!Medical Dental Plans effective from date of hire - No probationary period!Employee and Dependent Life InsuranceDegree DevelopmentEmployee and Dependent ADDHealth Care Spending AccountEmployee DiscountsDependent Care Spending AccountLong-Term DisabilityEmployee Referral BonusesEmployee Stock Purchase

Job Title: Claim Rep, Outside Property Job Company: Travelers Location: Hartford, CT Description: Claim Rep, Outside Property Job Job DescriptionJob Title:Claim Rep, Outside PropertyJob ID:793034Location: CT-HartfordAvailable Openings:Committed. Competitive. Constructing our Future.That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.SUMMARY:Demonstrate proficiency in first party estimating, investigation, evaluation and negotiation at the most reasonable cost. Satisfy customer needs and ensure file quality.PRIMARY DUTIES:Handle 1st party Property claims of moderate complexity as assigned.Complete field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates.Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property damage claims.Access and inspect all areas of a dwelling or structure including tight spaces such as attic, staircases, entries and crawl spacesLift, carry, unfold and set up ladder weighing approximately 38 pounds; climb ladder; transition to and from ladder to area requiring inspection; walk on roof.Establish timely and accurate claim and expense reserves.Negotiate and convey claim settlements within authority limits.Write denial letters, Reservation of Rights and other complex correspondence.Control damages through proper usage of cost containment tools.Meet all quality standards and expectations per Best Practices.Maintain an effective diary system and document claim file activities in accordance with established procedures.Manage file inventory to ensure timely resolution of cases.Handle files in compliance with state regulations, where applicable.Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.Identify and refer claims with MCU exposure to the supervisor.Recognize when to refer claims to Special Investigations Unit and/or Subro Unit.Perform administrative functions such as expense accounts, time off reporting, etc. as requiredPerform any other duties as required.Occasional Catastrophe Duty, including other offices and states may be required.EDUCATION/COURSE OF STUDY:College degree or equivalent in business discipline.WORK EXPERIENCE:Previous property claim handling experience is preferred.Knowledge of construction, estimating and estimating system (Xactimate preferred)CERTIFICATES/DEGREES:Valid driver's licenseCOMMUNICATION SKILLS:Must display solid verbal and written communications skills.COMPUTER SKILLS:Hardware and software skills and abilities including computers and other similar electronic devices.OTHER:Excellent organizational skills with the ability to work independently.Solid analytical skills.Excellent negotiation skills.Incumbents who fill this position will be subject to periodic post-hire criminal background checks while employed in this position. As a condition of acceptance for the position, selected candidates for this position will be required to electronically accept the Fair Credit Reporting Act (FCRA) Disclosure Statement and Authorization included in the online employment application. You may also be subsequently asked to accept similar FCRA authorizations periodically throughout your employment with the Company.Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Title: Liability Claim Consultant Company: Hartford Financial Services Location: Hartford, CT Description: WHY JOIN THE HARTFORD? As a global leader in insurance, asset management and financial service products, we offer professionals every possibility for growth. And whether we're helping customers or building careers, we're experts at creating the kind of advantages that help people reach their goals. WHAT ARE THE RESPONSIBILITIES OF THE POSITION?This position provides Home Office functional support to Commercial Lines and Personal Lines claim field offices, handling auto and general liability claims. The Consultant will work with the field offices to manage high exposure claims and is responsible for developing and implementing effective strategies to resolve the claims. The Consultant is also responsible for making coverage determinations and identifying ways to improve overall claim handling in the field office. The Consultant will also report to and make presentations to senior Claim leadership regarding case developments and trends in the industry.WHAT IS THE COMPENSATION OPPORTUNITY? At the Hartford, our compensation philosophy is simple: we pay competitive base salaries and reward performance. In addition, you will be eligible to participate in our comprehensive benefits program including Medical, Dental, Life and Disability Insurance, a 401K Plan, an Employee Stock Purchase Plan and more.

Job Title: Claim Specialist, Specialized Claim WC ~ location open Company: The Hartford Financial Services Group Inc Location: Hartford, CT Description: THE HARTFORD FINANCIAL SERVICES GROUPFounded in 1810, The Hartford Financial Services Group, Inc. (NYSE: HIG) is one of the largest financial services and insurance companies in the United States, with international offices in Japan, Brazil, Ireland, England and Germany. In 2007, The Hartford's revenues reached $25.9 billion. The Hartford is a Fortune 100 company with an impressive track record. The Hartford has received numerous awards including being Four-time winner of the prestigious Call Center of Excellence Award by JD Power and Associates, and we were named Global Call Center of the Year in 2007 by ICMI. In addition, we were twice named in the top 5 Best Places to Work in Oklahoma. Visit us at www.thehartford.com. Claim Specialist, Specialized Claim WC ~ location open DescriptionWHY JOIN THE HARTFORD? As a global leader in insurance, asset management and financial service products, we offer professionals every possibility for growth. Whether we're helping customers or building careers, we're experts at creating the kind of advantages that help people reach their goals. WHAT ARE THE RESPONSIBILITIES OF THE POSITION? You will be part of a dedicated team of workers compensation claim professionals, responsible for successfully managing the most complex workers' compensation claims. You will have the opportunity to fully engage your exceptional verbal and numerical critical thinking skills; you will gather information, apply reasoning and draw appropriate conclusions to make sound decisions. You will also use your knowledge and expertise to: Manage the investigation, litigation, disposition and settlement of specialized claims in compliance with corporate claim standards and procedures, and statutory, regulatory and ethics requirements Achieve fair, equitable and timely claim dispositions Properly assess the indemnity, medical and expense exposure of assigned claims Set reserves accurately and in a timely manner Accurately resolve complex coverage and compensability issues Demonstrate advanced expertise to use case management practices to effectively reduce loss costs Maintain current knowledge of claim loss cost containment initiatives, and use them appropriately and consistently with company practices and procedures. Identify and initiate mitigation, subrogation and other recovery opportunities on assigned claims Identify fraud indicators and initiate investigation on assigned claims Demonstrate technical and jurisdictional mastery in managing the most complex workers' compensation claims Support and assist in building a high performing team with diverse characteristics, where individual differences are valued. Dedicate your focus to ensuring our customers have a positive and pleasant experience. QualificationsWHAT ARE WE LOOKING FOR? College degree preferred or 5+ years relevant work experience required Minimum 5 years California workers comp claim handling experience required Certification exams and adjusting licenses as required by state SCLA or CPCU designation preferred Satisfactory completion of the candidate testing / certification process Outstanding interpersonal skills working within a dedicated, supportive team Strong focus delivering outstanding customer service Demonstrated strong written and verbal communication skills Active listening skills Superior analytical and critical thinking skills; expert knowledge of complex medical terms Excellent time management ability Strong desire to launch your career to the next level! WHAT ARE THE COMPENSATION AND BENEFIT OPPORTUNITIES? At the Hartford, our compensation philosophy is simple: we pay competitive base salaries and reward performance. Additional bonuses may be available based on your performance. WHAT ELSE CAN YOU TELL ME? The Hartford's Property and Casualty Claims Division is a fast paced organization that will offer you the opportunity to join a team of dedicated claim professionals. We value providing exceptional customer service and superior claim handling. We provide our employees with opportunities for growth and development in an environment that celebrates varying backgrounds and perspectives. This position is remotely located. Travel approximately four times per year may be required. An Equal Opportunity Employer Committed to Building Inclusion and Leveraging Diversity ***NO AGENCIES PLEASE***

Job Title: Senior Claim Assistant - Claim Company: OneBeacon Insurance Location: Avon, CT Description: We are currently seeking a Senior Claim Assistant to join our OneBeacon Professional Insurance (OBPI) team in Avon, CT. This position provides general clerical and administrative support to the OBPI Claims department, including: entering data into, and running reports from, multiple system applications; issuing acknowledgment letters and other business correspondence; management of incoming and outgoing mail; and management of all incoming calls.Responsibilities: 1) Verify policy information, enter policy and claim information into the claim system, and complete the initial file setup for new claims across multiple lines of business.2) Respond to calls from internal and external customers promptly.3) Interact with external customers to obtain loss information and respond to inquires.4) Perform various administrative tasks, such as maintaining and ordering office supplies, faxing, photocopying and filing.5) Produce customer-friendly correspondence that reflects professionalism.6) Support a customer-focused environment at all times. Requirements: This job requires the ability to manage multiple tasks independently while maintaining a customer-focused perspective, as well as the ability to maintain confidential information. Candidates must be detail-oriented, possess excellent verbal and written communication skills, produce work products with a high level of accuracy, and provide follow-through on special projects. In addition, candidates must demonstrate proficiency with various computer applications and software products, including current Windows Operating System, Microsoft Office, and Microsoft Outlook. Education and Experience: Associate degree preferred. The ideal candidate will have two years of work experience. OneBeacon blends a 175+ year history and financial strength with an opportunistic and dynamic culture. Our 'think like owners' mindset is reinforced through true pay for performance featuring an ESOP, incentive plans and competitive base pay and benefits. Our entrepreneurial spirit showcases our employees’ deep expertise and nimble approach. This hallmark OneBeacon style uniquely positions us within the property-casualty insurance industry. OneBeacon Insurance Group’s underwriting companies offer a range of specialty and personal insurance products sold through select independent agents, regional and national brokers, and wholesalers. The company’s specialty businesses include OneBeacon Professional Insurance, International Marine Underwriters, Entertainment Brokers International Insurance Services, Specialty Accident and Health, OneBeacon Government Risks, OneBeacon Energy Group, A.W.G. Dewar (tuition refund), collector cars and boats written through Hagerty Insurance Agency, Technology, Financial Services, Excess Property and Property Inland Marine. OneBeacon’s U.S. headquarters is in Canton , Massachusetts . The company is publicly traded on the New York Stock Exchange under the symbol ' OB '. Apply for job ]

Job Title: Bodily Injury Claims Specialist-Wallingford, CT Company: Liberty Mutual Insurance Company Location: Wallingford, CT Description: Advance your career at Liberty Mutual - A Fortune 100 Company!Are you looking for an opportunity to join a Bodily Injury Claims Team with a responsible company that has consistently outpaced the industry in year over year growth? Liberty Mutual has an excellent claims opportunity available.As a Bodily Injury Claims Specialist, you will get the opportunity to use your investigative and negotiation skills in a fast paced environment while protecting the assets of the company. This position concentrates on general liability and auto liability with an opportunity to handle both property and injury losses and litigated cases. In addition to a wide range of benefits, as a direct employee, your insurance education and training are paid by Liberty Mutual.Responsibilities:Evaluate policy coverage, contact insureds, claimants, attorneys, body shops and medical staff to determine injuries stemming from an accident while determining and establishing reserve requirements.Plan and conduct investigations (including but not limited to interviewing parties involved, collecting and evaluating documentation and securing evidence and protecting the chain-of-custody) to analyze coverage, determine liability, compensability, and extent of damages.Maintains accurate records and handles administrative responsibilities associated with processing and payment of claims. Records and updates status notes, and documents results of contacts, relevant medical reports and duration information per file posting standards.Determine need for independent adjusters, cause and origin experts, independent medical examiners, economists, accident re-constructionists, and engineers.Evaluate claim for potential fraud.Assess actual damages associated with claims and conduct negotiations to settle claims.May be involved with litigation as necessary.

Job Title: Claim Rep, Auto Damage Job Company: Travelers Location: Hartford, CT Description: Claim Rep, Auto Damage Job Job DescriptionJob Title:Claim Rep, Auto DamageJob ID:792500Location: CT-HartfordAvailable Openings:2Committed. Competitive. Constructing our Future.That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.SUMMARY:Handle 1st and 3rd party Personal Insurance and Business Insurance claims. Manage claims for automobiles, a variety of heavy, specialty and mobile equipment and non-auto related property damage (i.e.: mail box, fence, and indirect damages such as down time and business interruption.) Claims will have varying degrees of complexity and severity (I.e.: coverage issues, multi-car, fatalities, liability determination, etc).PRIMARY DUTIES:- Handle all types of vehicles including automobiles, and a variety of heavy and mobile equipment (i.e. Cranes, tractor trailers, construction, agricultural equipment) at every severity level including other property damage i.e.: guard rails, mail boxes and any property within the vehicle.- Handle vehicle claims with varying degrees of complexity and severity (I.e.: coverage issues, multi-car, fatalities, liability determination, etc).- Review and analyze coverage and apply policy conditions, provisions, exclusions and endorsements, pertinent to a variety of vehicle damage claims. Recognize and apply how jurisdictional issues impact the claim (i.e.: negligence laws, financial responsibility/limits, immunity, etc.) Manage deductibles and coverage limits.- Contact appropriate parties to obtain relevant facts necessary to determine coverage, causation/damages, nature and extent of injuries and exposure with respect to the various vehicle coverage provided.- Investigate facts to establish negligence, determine liability, other sources of recovery and negotiate resolutions as appropriate. Manage fire, theft and other claims that require specialized investigation and utilization of internal and external experts in accordance with local laws.- Request the appropriate inspection type based on the details of the loss to effectively and efficiently resolve the claim (i.e.: conciergeclaim, appraisal, heavy equipment, property task assignment). When a Total Loss is determined, authorize payment through the Total Loss representative.- Conduct damage management including properly managing the repair process i.e.: mitigating storage, rental, early tow to salvage and other related expenses by working closely with appraisers, rental facilities, body shops, repair facilities and other vendors.- Establish timely and maintain appropriate claim and expense reserves.- Develop and continually update a plan of action including maintaining an effective diary to bring the claim to resolution in a timely manner. Manage file inventory by utilizing an effective diary system and documenting claim file activities in accordance with established procedures.- Write denial letters, Reservation of Rights and other routine and complex correspondence to insured-s and claimants.- Determine settlement amounts based on independent judgment, estimation of actual cash value and replacement value, appraisals, application of applicable limits and deductibles.- Negotiate and convey claim settlements within authority limits to insureds.- Meet all quality standards and expectations per Best Practices.- Comply with state specific regulations.- Provide quality customer service to meet the needs of the insured, claimant, all internal and external customers. Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC).- Recognize and forward appropriate files to subject matter experts i.e.: SIU, engineer, staff/general counsel, heavy equipment, construction, property, CAT mgmt, fire investigator, Independent Adjuster, and accident reconstruction for their review and consult. Identify subrogation opportunities; determine appropriateness of the demand and negotiate adverse subrogation and arbitration.- Handle litigation on appropriately assigned cases. Develop litigation plan with staff or panel counsel, and track and control legal expenses; Review conciliations and prepare submissions for arbitration hearings.- May participate with Auto ERT during extreme weather events.-- Effectively manage multiple competing priorities to ensure timely payment, follow-up and claim resolution.EDUCATION/COURSE OF STUDY:College degree or equivalent business experienceCERTIFICATES/DEGREES:Adjusters license (where applicable)COMMUNICATION SKILLS:Strong verbal and written communication skillsCOMPUTER SKILLS:Hardware and software skills to utilize and leverage claim and adjusting technologyOTHER:Medical terminology knowledge (helpful)Customer service and empathy skillsSolid analytical and decision making skillsMath skillsExcellent negotiation skills and ability to effectively handle conflictStrong organization and time management skillsAbility to multi-task and to adapt to a changing environmentAbility to effectively handle conflictAttention to detail ensuring accuracy.Strong investigative skills and creativity to achieve optimal resolutionTravelers is an equal opportunity employer. We actively promote a drug-free workplace.

Job Title: Senior Claim Assistant Company: OneBeacon Insurance Group Location: Avon, CT Description:   We are currently seeking a Senior Claim Assistant to join our OneBeacon Professional Insurance (OBPI) team in Avon, CT. This position provides general clerical and administrative support to the OBPI Claims department, including: entering data into, and running reports from, multiple system applications; issuing acknowledgment letters and other business correspondence; management of incoming and outgoing mail; and management of all incoming calls.   Responsibilities: 1) Verify policy information, enter policy and claim information into the claim system, and complete the initial file setup for new claims across multiple lines of business. 2) Respond to calls from internal and external customers promptly. 3) Interact with external customers to obtain loss information and respond to inquires. 4) Perform various administrative tasks, such as maintaining and ordering office supplies, faxing, photocopying and filing. 5) Produce customer-friendly correspondence that reflects professionalism. 6) Support a customer-focused environment at all times.   Requirements: This job requires the ability to manage multiple tasks independently while maintaining a customer-focused perspective, as well as the ability to maintain confidential information. Candidates must be detail-oriented, possess excellent verbal and written communication skills, produce work products with a high level of accuracy, and provide follow-through on special projects.  In addition, candidates must demonstrate proficiency with various computer applications and software products, including current Windows Operating System, Microsoft Office, and Microsoft Outlook.   Education and Experience: Associate degree preferred. The ideal candidate will have two years of work experience.   OneBeacon blends a 175+ year history and financial strength with an opportunistic and dynamic culture.  Our “think like owners” mindset is reinforced through true pay for performance featuring an ESOP, incentive plans and competitive base pay and benefits.  Our entrepreneurial spirit showcases our employees’ deep expertise and nimble approach.  This hallmark OneBeacon style uniquely positions us within the property-casualty insurance industry.   OneBeacon Insurance Group’s underwriting companies offer a range of specialty and personal insurance products sold through select independent agents, regional and national brokers, and wholesalers. The company’s specialty businesses include OneBeacon Professional Insurance, International Marine Underwriters, Entertainment Brokers International Insurance Services, Specialty Accident and Health, OneBeacon Government Risks, OneBeacon Energy Group, A.W.G. Dewar (tuition refund), collector cars and boats written through Hagerty Insurance Agency, Technology, Financial Services, Excess Property and Property Inland Marine. OneBeacon’s U.S. headquarters is in Canton , Massachusetts . The company is publicly traded on the New York Stock Exchange under the symbol “ OB ”.

Job Title: Experienced Claim Representative, Auto Damage Company: Travelers Location: Hartford, CT Description: Committed.  Competitive.  Constructing our Future. That's Travelers.  We are one of the leading insurance companies in the United States.  Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees.  You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.   SUMMARY: Handle 1st and 3rd party Personal Insurance and Business Insurance claims.  Manage claims for automobiles, a variety of heavy, specialty and mobile equipment and non-auto related property damage (i.e.: mail box, fence, and indirect damages such as down time and business interruption.)  Claims will have varying degrees of complexity and severity (I.e.: coverage issues, multi-car, fatalities, liability determination, etc). PRIMARY DUTIES: - Handle all types of vehicles including automobiles, and a variety of heavy and mobile equipment (i.e. Cranes,  tractor trailers, construction, agricultural equipment) at every severity level including other property damage i.e.: guard rails, mail boxes and any property within the vehicle. - Handle vehicle claims with varying degrees of complexity and severity (I.e.: coverage issues, multi-car, fatalities, liability determination, etc).  - Review and analyze coverage and apply policy conditions, provisions, exclusions and endorsements, pertinent to a variety of vehicle damage claims. Recognize and apply how jurisdictional issues impact the claim (i.e.: negligence laws, financial responsibility/limits, immunity, etc.)  Manage deductibles and coverage limits. - Contact appropriate parties to obtain relevant facts necessary to determine coverage, causation/damages, nature and extent of injuries and exposure with respect to the various vehicle coverage provided.   - Investigate facts to establish negligence, determine liability, other sources of recovery and negotiate resolutions as appropriate. Manage fire, theft and other claims that require specialized investigation and utilization of internal and external experts in accordance with local laws.  - Request the appropriate inspection type based on the details of the loss to effectively and efficiently resolve the claim (i.e.: conciergeclaim, appraisal, heavy equipment, property task assignment).  When a Total Loss is determined, authorize payment through the Total Loss representative. - Conduct damage management including properly managing the repair process i.e.: mitigating storage, rental, early tow to salvage and other related expenses by working closely with appraisers, rental facilities, body shops,  repair facilities and other vendors.  - Establish timely and maintain appropriate claim and expense reserves. - Develop and continually update a plan of action including maintaining an effective diary to bring the claim to resolution in a timely manner. Manage file inventory by utilizing an effective diary system and documenting claim file activities in accordance with established procedures.  - Write denial letters, Reservation of Rights and other routine and complex correspondence to insured¿s and claimants. - Determine settlement amounts based on independent judgment, estimation of actual cash value and replacement value, appraisals, application of applicable limits and deductibles.  - Negotiate and convey claim settlements within authority limits to insureds. - Meet all quality standards and expectations per Best Practices. - Comply with state specific regulations. -  Provide quality customer service to meet the needs of the insured, claimant, all internal and external customers.  Fulfill specific service commitments made to certain accounts, as outlined in Special Account Communication (SAC). -  Recognize and forward appropriate files to subject matter experts i.e.: SIU, engineer, staff/general counsel, heavy equipment, construction, property, CAT mgmt, fire investigator, Independent Adjuster, and accident reconstruction for their review and consult.  Identify subrogation opportunities; determine appropriateness of the demand and negotiate adverse subrogation and arbitration. - Handle litigation on appropriately assigned cases. Develop litigation plan with staff or panel counsel, and track and control legal expenses; Review conciliations and prepare submissions for arbitration hearings. -  May participate with Auto ERT during extreme weather events.- - Effectively manage multiple competing priorities to ensure timely payment, follow-up and claim resolution. EDUCATION/COURSE OF STUDY: College degree or equivalent business experience CERTIFICATES/DEGREES: Adjusters license (where applicable) COMMUNICATION SKILLS: Strong verbal and written communication skills COMPUTER SKILLS: Hardware and software skills to utilize and leverage claim and adjusting technology OTHER: Medical terminology knowledge (helpful) Customer service and empathy skills Solid analytical and decision making skills Math skills Excellent negotiation skills and ability to effectively handle conflict Strong organization and time management skills Ability to multi-task and to adapt to a changing environment Ability to effectively handle conflict Attention to detail ensuring accuracy. Strong investigative skills and creativity to achieve optimal resolution