A Turner Location: Washington, DC 20019 ... tion and management, determination of opportunistic and fraud claim payment disposition, theft loss /fraud organizational training, law enforcement and U.S. federal and state agency interfacing, policy and procedure compliance management. Additional skills include superior client service and communication abilities, negotiation and mediation talent, complaint reconciliation and innovative case and human resource management. EXPERIENCE Boat America Corporation, Alexandria, VA - 10/1997 thru 2005 Boat/ US Marine Ins. Claim Dept Theft Coordinator reporting directly to Claims V.P., 2/ 2000-6/2005 Co. Theft /Fraud Training Coord., Developed Dept Theft Guidelines/ Claims Manual ...
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N Simon Location: Seattle, DC 98103 ... in the auto liability field. Strong ability to communicate and train new procedures. PROFESSIONAL EXPERIENCE Progressive Insurance CompanySeptember 1997 - Present Branch Claims Manager Supervise a staff of team leaders and claim representatives who handle claims involving complex investigations and unrepresented bodily injury claims. Ensure consistent application of claims policy and corporate standards through file audits, quality assurance reviews, and performance management. Manage the implementation of new procedures and processes within the branch to ensure adherence to claims best practices. Responsible for gathering and analyzing branch results and creating action plans to i ...
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