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Job Details
Network Facilitator
Job ID #:
DD - NF JB
Location:
DE-Wilmington (downtown)
Functional Area:
Information Technology
Company Name:
Alico
Employment Type:
Full Time - Regular
Education Preferred:
Associates
Experience Required:
1-2 years
Relocation Provided:
No
Position Description
As a Network Facilitator at Alico, you will be responsible for working on our Service Desk environment, which includes a staff of 2 Network Facilitators and 1 Supervisor. Responsibilities include maintaining current versions of operating systems on the desktops, troubleshooting user problems, monitoring and reporting of the network including desktops and LAN environments. Your main objective will be to provide desktop support to a user base of 450 and provide phone coverage to the Service Desk. In addition, overtime and travel to AIG offices location in New York is required.
This position is located in Wilmington, Delaware. Relocation will be considered on a case by case basis.
Position Requirements
- Associate’s degree in a related area and 1-2 years of experience
- Knowledge of LAN / WAN to include host connectivity wiring concepts, installation, parts replacement, and network configurations
- Knowledge of PC, DOS, and MS products is required
- Knowledge of applicable networking products and applicable desktop applications
- Analytical, interpersonal, communication, technical, and conceptual skills
- Knowledge of business operations
- Ability to work in a fast paced environment and handle multiple priorities is a must
- Excellent interpersonal and communications skills are required
About Us
Alico is a leading international life insurer with a unique heritage of serving customers across the globe for over 85 years. The company provides consumers and businesses with products and services for life insurance, accident and health insurance, retirement planning, and wealth management solutions. Through an extensive network of over 40,000 agents, brokers and financial institutions and 11,000 employees across 54 countries, Alico services 19 million customers worldwide.
Alico has branch offices, subsidiaries and affiliates in emerging, developing and developed markets in Europe, Asia, the Middle East, Africa and Latin America. Alico is domiciled in Wilmington, Delaware and has regional headquarters in Tokyo, Paris, Athens, Dubai, and Santiago, Chile.
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